Polycom Forging New Industry Standard of Excellence with Channel Certification Initiative

Polycom Channel Certification raises the bar, setting the industry’s highest standard of channel partner excellence. The program ensures that customers will receive exceptional service and support of the industry’s leading voice, video, data and web communications products.

MILPITAS, Calif. - May 21, 2002 -Polycom®, Inc. (NASDAQ: PLCM), a worldwide leader in the convergence of interactive voice, video, data and web communications, today announced the Polycom Channel Certification Program, an initiative to ensure that Polycom channel partners deliver the highest standard of excellence to customers by meeting an ongoing, rigorous set of service and support requirements for offering voice, video, web and data communications solutions.

"The establishment of the Polycom Channel Certification program raises the bar for the interactive communications industry and ensures customers that Polycom channel partners meet and exceed the industry’s highest standard of excellence for communications products, service, support and expertise,"said Phil Keenan, senior vice president of worldwide sales and marketing for Polycom. "The acceptance and adoption of interactive communications solutions has increased significantly and the systems have become critical business tools for companies worldwide. Just as Polycom set the standard for technology excellence, it is now forging a new level of excellence for the service, support and expertise available to customers through channel partners. The combination of technology and service excellence will help drive even wider global adoption of voice, video, data and web communications technology."

To achieve certification, channel partners must meet thorough training requirements for the Polycom communications product lines they offer, as well as rigorous requirements for customer training, service and support. There are three certification levels available through the program including certified, certified gold and certified platinum. Channel partners can apply for certification by visiting Polycom's channel support network, accessible through www.polycom.com.

"Through The Polycom Office™, our end-to-end solution for converged voice, video, data and web communications, customers can realize significant cost-savings and productivity gains, making their businesses more competitive," said Keenan. "And now, when customers invest in The Polycom Office, they can do so knowing that Polycom Channel Certification represents the seal of approval they can depend on for the highest quality of products, service and support."

About Polycom
Polycom, Inc. develops, manufactures and markets a full range of high-quality, easy-to-use and affordable voice and video communication endpoints, video management software, web collaboration software, multi-network gateways, and multi-point conferencing and network access solutions. Its fully integrated end-to-end solution, The Polycom Office™, is supported by the Polycom Accelerated Communications Architecture, and enables business users to immediately realize the benefits of integrated video, voice data and web collaboration over rapidly growing converged networks. For additional information, call 1-800-POLYCOM (765-9266) or +1-408-526-9000, or visit the Polycom web site at www.polycom.com.