Installing the right videoconferencing solution is just the beginning. Our award-winning customer support services are what make the difference. The finest trained video conferencing engineers in the industry provide rapid response to get you up and running as quickly as possible. Global support when you need it, available on a 24 x 7 x 365 basis, to give you the confidence to make videoconferencing an integral part of your business:

Click here to open our service support brochure as a PDF

As a first port of call, customers can call our video conferencing help desk, 24 hours a day, from anywhere in the world. Our trained technicians provide over the phone support, identifying and in many cases solving the problem.

If the problem cannot be resolved over the phone, remote diagnostics is used to dial into the customer’s system, enabling the technician to diagnose the specific fault. Nearly 80% of faults can be resolved without the need of the engineer to visit the site.

Call-outs are only required if there is a proven hardware problem. Remote diagnostics pinpoints the problem so accurately that our field engineer arrives on site with the right components to solve the fault.

Internet Videocommunications is happy to take on maintenance support for videoconferencing systems not supplied by our company. For further details please click more information.




For more information on how Internet Videocommunications can provide first-class service and support for your videoconferencing systems, please call us on +44 (0)1628 484446.